Pediatrics in Review
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(Pediatrics in Review. 1997;18:103-106.)
© 1997 American Academy of Pediatrics

Quality Improvement: An ACQIP Exercise on Telephone Advice

Robert H. Sebring, PhD*
Myra Gueco, MPH*
* Staff of the Division of Quality Care
As part of Pediatrics in Review's ongoing focus on quality improvement, we present a self-assessment exercise taken from the American Academy of Pediatrics' Ambulatory Quality Improvement Program (ACQIP). Readers are encouraged to participate in the ongoing ACQIP program. Additional information can be obtained by calling or writing to the Division of Quality Care, American Academy of Pediatrics, Box 927, Elk Grove Village, IL 60009-0927.


   Educational Objectives
 
When physicians and staff complete this exercise, review the accompanying material, and discuss their responses together, they will be able to create or improve office telephone protocols that will enhance patient care in the context of a mutual learning experience.


   Instructions
 


   Telephone Advice
 






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